Please Just Answer the Question
I blogged about the recent loss of my SUV. We’ve since been looking for a second vehicle. I was on the Kelley Blue Book site looking up what they say is blue book value, invoice, MSRP, etc. on the vehicles we’re considering (BTW, I found some of the dealers in the Harrisburg area are really marking up their vehicles). I decided to fill out the form for a free dealer quote on a Nissan Altima Hybrid. One dealership e-mailed back with “Let’s set up an appointment for you to come in so we can discuss things,” and the other e-mailed a quote on their one step up from base model, not the hybrid. None of that is what I asked for. That just narrowed our dealings by two salespeople. I will not deal with these people if we go to the dealerships because they can’t answer a simple quote request.
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That's so lame. Good for you for not dealing with people who treat customers like that; that's the only way they will ever change their tactics. Do you plan to let them know why you're not shopping with them?
I hate car dealers, they are one step above lawyers! Plus what the hell has happened to customer service??? I have seen, and done, more blog posts regarding customer service in the last month than I have in the last year. You would think with Christmas coming and retail dollars really being tight, people would be jumping through hoops to make people happy.
Drives me crazy!!
Hope you let them know WHY you won't buy from them. And I hope you find something suitable soon.
Good luck.